Privacy Policy

1. Introduction

This Privacy Policy explains what information Finetroubles collects, why we collect it, how we use it and the choices you have. It applies to our website, mobile apps and all Finetroubles features.

2. Information we collect

• Account details — name, username, email address, phone number, date of birth and password.
• Profile content — bio, photos, interests, and anything else you choose to add.
• Content you create — posts, comments, messages, reels, marketplace listings, reviews and game activity.
• Transactional data — payments for verification, coins, tournament entries or donations, including the reference numbers of transfers. We do not store full card numbers.
• Location data — only when you use a check-in or location feature and grant permission.
• Technical data — device type, browser, IP address, and pages you visit on Finetroubles.

3. How we use your information

• To create and secure your account and sign you in.
• To show your feed, connections, groups and recommendations.
• To process payments, verification requests and marketplace orders.
• To keep the community safe — detect spam, abuse and fraud, and review reports.
• To send service messages such as password resets, security alerts and, where you allow it, notifications about activity on your account.
• To understand how the platform is used so we can improve it.

4. Legal bases

We process personal data because it is necessary to perform our contract with you, because you have consented (for example to notifications or location access), because we have a legitimate interest in operating a safe platform, or because the law requires it.

5. Sharing

We never sell your personal data. We share it only with:

• Service providers who host, secure or support the platform, under confidentiality obligations.
• Payment and payout providers, to process the payments you initiate.
• Authorities, where we are legally required to disclose information.
• Other users, where you choose to make content public.

6. Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember your preferences (such as dark mode) and measure basic usage. You can control cookies through your browser settings; some features may not work if you disable them.

7. Your rights

You may access, correct, export or delete your personal information at any time. Most details can be edited in Settings. For account deletion or a copy of your data, contact us and we will respond within 30 days. You may also ask us to restrict certain processing, and you can opt out of non-essential notifications at any time.

8. Data retention

We keep your account data for as long as your account is active. After deletion, we remove or anonymise personal data within 30 days, except where we must retain records (for example payment records) to meet legal, tax or fraud-prevention obligations.

9. Security

We use encryption in transit, access controls and monitoring to protect your data. No system is completely secure, so please choose a strong password and never share it. Report suspected account compromise to us immediately.

10. Children

Finetroubles is not intended for children under 13 (or under 18 where local law requires parental consent). If we learn that a child has created an account, we will close it and delete the data.

11. International transfers

Our providers may process data in countries other than yours. Where that happens we rely on appropriate safeguards to keep your information protected.

12. Changes

We may update this Privacy Policy. Material changes will be communicated in the app or by email, and the effective date above will always show the current version.

13. Contact

Questions about privacy? Contact us using the details on our Contact Us page and we will respond within 30 days.

Questions? Email us at support@finetroubles.com or call +234 815 571 7462 .