Refund Policy

1. Overview

This Refund Policy explains when and how refunds are issued for payments made on Finetroubles. It applies to verification subscriptions, virtual coins, tournament entries, donations and marketplace payments. By making a payment you accept this policy.

2. Verification subscriptions

• Verification is a prepaid subscription (1, 3, 6 or 12 months).
• You may request a full refund within 7 days of payment if your verification has not yet been approved.
• Once a verification badge has been activated, the fee is non-refundable for the period already served.
• Renewals are not automatic; if you do not renew, your badge simply expires at the end of the paid period.

3. Virtual coins and game credits

• Virtual coins are platform credit with no cash value and cannot be exchanged for money.
• Coins already spent on unlocks, gifts, entries or prizes cannot be refunded.
• Unspent coins may be refunded within 48 hours of purchase, and only where none of the purchased coins have been used.

4. Tournaments and game entries

• Entry fees are refundable if Finetroubles cancels or reschedules a tournament.
• Once a tournament has started, entry fees are non-refundable, including where you are eliminated early.

5. Marketplace payments

The Finetroubles marketplace connects buyers and sellers directly. Finetroubles is not a party to the sale and does not hold buyer funds. Disputes about an item (not delivered, not as described) should be raised with the seller first. If unresolved, contact us within 14 days of payment and we will review the case using our records and evidence from both sides. Where we conclude a seller acted in bad faith we may restrict their account, but refunds remain the seller's responsibility.

6. Donations

Donations made through the Donate page are voluntary and non-refundable. If you donated by mistake, contact us within 7 days and we will review your request at our discretion.

7. How to request a refund

Email us from the address on your Finetroubles account and include:

• Your username or account email
• The payment date, amount and method
• The receipt or reference number
• A short explanation of the reason for your request

We may ask for additional information to verify the payment.

8. Processing times

Approved refunds are returned to the original payment method within 5–10 business days. Bank and processor timelines may vary. Fees charged by your bank or payment provider are not refunded.

9. Chargebacks

Please contact us before raising a chargeback. Accounts with an open chargeback may have paid features suspended until the dispute is resolved.

10. Changes to this policy

We may update this Refund Policy from time to time. The version published on this page at the time of your payment applies to that payment.

Questions? Email us at support@finetroubles.com or call +234 815 571 7462 .